Comments on: Charter Comunications: Your Service SUCKS http://www.gregghawkins.com/charter-communications-your-sucks/ This is my life. These are my words. This is my story. Sun, 05 Sep 2010 21:53:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Adam http://www.gregghawkins.com/charter-communications-your-sucks/comment-page-1/#comment-262 Adam Sat, 20 Mar 2010 19:10:31 +0000 http://www.gregghawkins.com/?p=108#comment-262 I'm leaving this comment from my phone...why, you may ask? Because the technician didn't show up at my house today during my appointment time frame. Its happens, sure, but this is merely the icing on the cake! First off, I never originally set an appointment, I was simply looking at their services on line and what I would have to do to set up service. I'm an accountant and being that its tax season, I'm very busy and decided I didn't have a 2 hour window to wait around for someone. Well, about a week later I get a bombarded with phone calls while at work. Its charter telling me that a technician is at my house and I'm not there! No shit, I'm at work... where I knew I would be, which was why I didn't set up an appointment. So I talk to the service rep, she was nice and helpful (or so I thought) and we worked out a time on the weekend that I'd be able to make work(saturday the 20th from 8-10). I even talked to a second person to help me with some additional questions and confirmed my apointment with them. That was on a Monday. Fast forward to Thursday 3:30pm, I'm at work and low and behold I start getting a bunch of calls from charter, apparently there is a technician at my house for my "3-5 appointment"!!! So now I'm pissed! I call explain my situation and frustration. I'm talking to a guy now who apologizes profusely and tries to make everything right by fixing my appointment. 8-10 is full he says, but 10-12 is open on this same saturday. Desperately wanting internet, I agree. Well, I've sat here putting of my long list of things to do for the last couple hours and it is now 12:10 and no one has shown up. What a joke! Needless to say, I'm done with this sorry excuse for a company. And by everyone's comments here and on other sites, it sounds like I lucked out by not getting their service I’m leaving this comment from my phone…why, you may ask? Because the technician didn’t show up at my house today during my appointment time frame. Its happens, sure, but this is merely the icing on the cake! First off, I never originally set an appointment, I was simply looking at their services on line and what I would have to do to set up service. I’m an accountant and being that its tax season, I’m very busy and decided I didn’t have a 2 hour window to wait around for someone. Well, about a week later I get a bombarded with phone calls while at work. Its charter telling me that a technician is at my house and I’m not there! No shit, I’m at work… where I knew I would be, which was why I didn’t set up an appointment. So I talk to the service rep, she was nice and helpful (or so I thought) and we worked out a time on the weekend that I’d be able to make work(saturday the 20th from 8-10). I even talked to a second person to help me with some additional questions and confirmed my apointment with them. That was on a Monday. Fast forward to Thursday 3:30pm, I’m at work and low and behold I start getting a bunch of calls from charter, apparently there is a technician at my house for my “3-5 appointment”!!! So now I’m pissed! I call explain my situation and frustration. I’m talking to a guy now who apologizes profusely and tries to make everything right by fixing my appointment. 8-10 is full he says, but 10-12 is open on this same saturday. Desperately wanting internet, I agree. Well, I’ve sat here putting of my long list of things to do for the last couple hours and it is now 12:10 and no one has shown up. What a joke! Needless to say, I’m done with this sorry excuse for a company. And by everyone’s comments here and on other sites, it sounds like I lucked out by not getting their service

]]> By: Paul http://www.gregghawkins.com/charter-communications-your-sucks/comment-page-1/#comment-240 Paul Thu, 04 Mar 2010 23:01:04 +0000 http://www.gregghawkins.com/?p=108#comment-240 Their service is terrible. I'm afraid to call them because every time I do they mess something else up. They charge you to take off services you never requested. They change the channels around without any notice. Internet is slow. I originally called because our bill increased. Why? Oh, because that option is no longer offered. What's the best you can do? This and this, but you have to agree to it for 2 years. Forget it! Don't do anything, just leave my account the way it is. Low and behold they add a line maintenance fee to my bill the following month. I ask why it's on my bill, I never requested it? Oh, you want to cancel it? YES! OK, that'll be $1.99. Wait, you added a service I never requested and you're going to charge me to take it off??? I feel like I'm chasing my tail talking to who knows who from who knows what country. And they want me to sign up for their phone service? Hahahahahaha! yeah right. I'd drop them in a second if I had another option for internet. Their service is terrible. I’m afraid to call them because every time I do they mess something else up. They charge you to take off services you never requested. They change the channels around without any notice. Internet is slow.

I originally called because our bill increased. Why? Oh, because that option is no longer offered. What’s the best you can do? This and this, but you have to agree to it for 2 years. Forget it! Don’t do anything, just leave my account the way it is. Low and behold they add a line maintenance fee to my bill the following month. I ask why it’s on my bill, I never requested it? Oh, you want to cancel it? YES! OK, that’ll be $1.99. Wait, you added a service I never requested and you’re going to charge me to take it off??? I feel like I’m chasing my tail talking to who knows who from who knows what country.

And they want me to sign up for their phone service? Hahahahahaha! yeah right.

I’d drop them in a second if I had another option for internet.

]]> By: Adam from Nebraska http://www.gregghawkins.com/charter-communications-your-sucks/comment-page-1/#comment-117 Adam from Nebraska Tue, 03 Nov 2009 00:11:24 +0000 http://www.gregghawkins.com/?p=108#comment-117 Agree with you 100%. We locked into a guaranteed rate for 24 months, but to do this we had to agree to a fee to end the contract early. One month after the contract, Charter didn't increase the rate, but added a fee. To them, this is fine. I told them that since they can break the contract by adding new fees, then I should be able to get out of the contract without a fee and they said no. What a scam. They lock you in a guaranteed rate for 2 years. They are right when they do not increase the rate, but they do not say anything about adding fees. What a one sided contract. Agree with you 100%. We locked into a guaranteed rate for 24 months, but to do this we had to agree to a fee to end the contract early. One month after the contract, Charter didn’t increase the rate, but added a fee. To them, this is fine. I told them that since they can break the contract by adding new fees, then I should be able to get out of the contract without a fee and they said no. What a scam. They lock you in a guaranteed rate for 2 years. They are right when they do not increase the rate, but they do not say anything about adding fees. What a one sided contract.

]]> By: Dan Waldron http://www.gregghawkins.com/charter-communications-your-sucks/comment-page-1/#comment-112 Dan Waldron Sat, 24 Oct 2009 20:16:35 +0000 http://www.gregghawkins.com/?p=108#comment-112 I've been reading along for a while now. I just wanted to drop you a comment to say keep up the good work. I’ve been reading along for a while now. I just wanted to drop you a comment to say keep up the good work.

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